BOOKING AN APPOINTMENT
Although walk-ins are available on occasion we do recommend booking an appointment.
Our Spa Coordinators are available to assist you in booking, and to answer any questions you may have. Please be aware that a credit card, gift certificate or pre-payment is required to book appointments for our 24 hour cancellation policy.
If your booking is a surprise for a loved one please let us know at the time of booking so we can be sure not to spoil it!
Your treatment arrangements are held exclusively for you. Out of respect for your practitioners' time we have a 24 hour cancellation policy. Cancellations or reschedules with less than 24 hours notice will result in a 50% service charge. Failure to show without notice will result in a 100% service charge. To allow us to be fair to all guests exceptions for special circumstances will not be made. If you would like to send someone in your stead we would be happy to make those arrangements, and waive the cancellation fee.
The spa is suitable for those 15 years and older.
For safety, liability and serenity reasons we are not able to allow anyone under the age of 15 into the Spa relaxation and treatment area.
If you arrive for your service, accompanied by a child under the age of 15 we will not be able to accommodate your service, however our cancellation policy applies as your appointment time is reserved just for you.
For those 15-17 years old, having a service, we require a legal guardian to sign the intake form and to attend the consultation.
You are welcome to bring your little ones if you are dropping in to book an appointment or do some shopping, however we do not allow children (15 yrs and under) to be unattended for any length of time in the reception/boutique area.
This policy allows us to keep the spa a quiet environment as well as ensuring everyone's safety.
Thank you for your understanding!
GIVE US A CALL
We are happy to assist you over the phone in answering any questions and booking appointments. If we are busy helping another guest please leave a message and we will return your call as soon as possible.
DROP US A LINE