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Cancellation Policy: We have a 24 hour cancellation policy pertaining to all of our appointments and services. If you need to reschedule or cancel please give us a call or send us an email and we can move or cancel your appointment. If we receive notice of cancellation inside of the 24 hour window, it is a 50% service fee. If it is a no-show situation, it is a 100% service fee. This ensures our therapists are paid for their time. If we can fill the spot from our waitlist we will not charge the cancellation fee.​

 

Cellphones/Noise: Please be mindful when entering the spa to turn your phone on silent mode and consider lowered voices. We want everyone to enjoy their time at our spa from start to finish. We appreciate your help in this regard.

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Sauna & Shower: Our infrared sauna is in a private, curtained room and we have signage out front to alert anyone that a sauna session is in progress. Please follow the signage rules and do not disturb other guests of the spa. Also, if you are booked in for a package including the sauna and shower, please do not add time to the sauna or shower as your subsequent appointments are scheduled to begin at a specific time. If you add time to your sauna or shower you are therefor taking time out of your service. Practitioners cannot add more time to their day to allow for full service time if you compromise the timing of the package. You may also be charged for the extra time spent in the facilities or impact another client scheduled for such services. Please be mindful of this.

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Late Arrival: If you are running late a phone call is always appreciated. If you arrive late we will try to ensure you receive your full appointment time but this may not always be possible depending on how late you arrive and how booked the schedule is. Discounts will not be offered if your service must be shortened due to your being late upon arrival.